CANCELLATION AND REFUND POLICY
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs will be borne by the buyers.
Each purchased product will be delivered to the person or institution at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with warranty documents, user manuals, and other necessary documents, if any.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT AMOUNT IS NOT PAID:
If the buyer does not pay for the purchased product or the payment is canceled in the bank records, the seller's obligation to deliver the product ceases.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
If it is determined that the credit card used by the buyer for payment was used fraudulently by unauthorized persons after the product is delivered, and the product amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
If force majeure events occur that the seller could not foresee and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product amount will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to credit the buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the product/service subject to the contract before delivery; they must not accept damaged or defective goods/services with crushed, broken, or torn packaging from the cargo company. The goods/services received will be deemed undamaged and intact. The buyer must carefully preserve the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal by rejecting the goods and terminating the contract without any legal or criminal liability and without giving any reason, provided that they notify the seller within 14 (fourteen) days from the date of delivery of the product to themselves or the person/institution at the address indicated by them.
SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: Yepar Makina Kalıp Otomotiv Yed. Par. San. Ltd. Sti.
ADDRESS: Yeşiloba Mah. Seyhan Sanayi Sitesi 46211 Sokak No:2/C 01110 Seyhan/ADANA, TR
EMAIL: info@yeparotomotiv.com.tr
PHONE: 0(539) 661 64 44 / +90 322 429 47 37
WITHDRAWAL PERIOD:
If the purchased product is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consent of the consumer before the end of the withdrawal period.
The costs arising from the exercise of the right of withdrawal belong to the seller.
To exercise the right of withdrawal, a written notification must be made to the seller via registered mail, fax, or email within the 14 (fourteen) day period, and the product must not have been used in a way that violates the provisions of this contract regarding "Products for Which the Right of Withdrawal Cannot Be Used."
EXERCISE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the buyer (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed without a RETURN INVOICE).
Return form,
The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any.
REFUND CONDITIONS:
The seller is obliged to refund the total amount and the documents that put the buyer in debt to the buyer within 10 days from the receipt of the withdrawal notification and to take back the goods within 20 days.
If the value of the goods decreases due to a reason arising from the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the seller's damages to the extent of their fault. However, the buyer is not responsible for changes and deteriorations that occur due to the proper use of the goods or products during the withdrawal period.
If the campaign limit amount falls below the threshold due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is canceled.
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer defaults on payment transactions made by credit card, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal remedies; they may request the costs and attorney's fees from the buyer, and in any case, if the buyer defaults on their debt, the buyer accepts, declares, and undertakes that they will compensate the seller for the damages incurred due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
You can make a bank transfer or EFT (Electronic Funds Transfer) to any of our Yapıkredi bank accounts (TL).
You can use your credit cards on our website to make a single online payment or take advantage of online installment options. For online payments, the amount will be charged to your credit card upon completion of your order.